In a business world beset by change and surprise, bedrock truths remain. When properly built and maintained, machines – including IT systems – do what they were designed to do. But those machines or systems only create value when interacting with people: specifically, your customers and your employees.
Contrary to popular myth, front-line managers want to effect change and want to commit to making it happen. Unfortunately, they feel helpless. Senior leaders risk losing their greatest advocates – the lynchpin players in transformation.
In recent weeks, I have been involved with two customers regarding Operational Excellence at two different stages of their deployment. I was thrilled to see the ambition and vision these organizations demonstrated in order to pursue a plan to achieve.
According to the International Monetary Fund (IMF), the world economy grew 3.6% last year and is projected to grow 3.7% this year. This has caught a lot of companies off guard and they are struggling to meet demand. Many of our clients are asking us how they can increase throughput, OEE or improve labor productivity.
